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Free expert engineering support included
All parts engineer-vetted & approved
Talk to a solar engineer for free
Warranty advocacy & support
Free expert engineering support included
All parts engineer-vetted & approved
Talk to a solar engineer for free
Warranty advocacy & support
Frequently Asked Questions
Section 1: Before You Buy ⚙️
1. How can I be sure a product is compatible with my system?
This is our specialty. You can:
- Use Our Free Engineering Consultation: Schedule a 15-minute call with our engineering team. They’ll review your setup and give you the right answer.
- Review Full Technical Specs: We publish complete, unedited datasheets on every product page. We hide nothing.
- Contact Our Support: Our technical support team can guide you with specific questions via email or chat.
2. What does the "HG Approved" badge mean?
It’s not a marketing slogan. It means the product has passed our «Engineering Vetting Process»: a rigorous analysis by our engineering team where we evaluate its real-world performance, durability, build quality, and the accuracy of its technical specs. Only the best products earn this badge.
3. Do you offer support for large-scale or commercial projects?
Absolutely! We have a dedicated program for installers and businesses. We offer volume pricing, priority technical support, and project management. [Contact our commercial team here] to speak with an account representative.
Section 2: Shipping & Logistics 🚚
4. Do you ship to all 50 states? What are the timelines and costs?
Yes, we ship nationwide. From our warehouses in Texas and Florida, most orders are processed within 24 hours and delivered in 2-3 business days. Standard shipping is free on orders over $299. A flat fee applies to smaller orders.
5. Can I track my order?
Yes. Immediately after your order ships from our warehouse, you will receive an email with a tracking number and a link to monitor it in real-time.
6. What if my order arrives damaged?
It’s rare, but if it happens, don’t worry. Take photos of the packaging and the damaged product and contact us within 48 hours. We will ship a replacement to you quickly at no additional cost.
Section 3: Returns, Warranties & Support 🛡️
7. What is your return policy?
We offer a 30-Day «No-Hassle» Return Policy. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of receipt for a full product refund (excluding the initial shipping cost). The process is simple, with no tricky questions.
8. How do product warranties work?
All products include the manufacturer’s warranty. However, we go a step further:
- Manufacturer’s Warranty: Varies by product (e.g., 25 years for panels, 10-12 years for inverters). We provide all documentation.
- Our Warranty Advocacy: If you have trouble with a manufacturer’s warranty claim, our team will support you and advocate on your behalf. This is a unique service we offer our customers.
9. What kind of technical support do you offer after the sale?
We offer post-sale technical support through multiple channels:
- Phone/Email Support: For technical queries on installation, configuration, and troubleshooting.
- Live Chat: For quick answers and to send photos/videos to help diagnose an issue.
- Knowledge Base: Installation guides, manuals, and tutorials written by our engineers.
10. Can I speak directly with an engineer?
Yes. Unlike other stores where you only talk to a sales agent, we connect you with our certified engineering team. It’s the core of our service. Use our free consultation calendar or contact us directly.
Section 4: Payments & Security 🔒
11. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, Amex), PayPal, and ACH (bank transfer) for larger orders. All transactions are processed through an encrypted, secure gateway.
12. Is it safe to buy from your website?
Absolutely. We use bank-grade SSL encryption across our entire site to protect your personal and payment information. We never store your credit card details.